Too embarrassed to shop

Too embarrassed to shop

Five things we’ve learned from customers that determine why the design and execution of pricing communication will either improve performance or lose you sales.

Staff free retail

Staff free retail

The humble vending machine is the ultimate unstaffed retail model and now capable of delivering sophisticated product offers in miniature pockets of real estate on high street, transit hubs and in community spaces.

Looking back at this years travels, most striking is the emergence of freshly prepared food and drinks. Here is a “taste” of our favourites:

Time of day retailing

Time of day retailing

Time of day retailing has been hailed as the high street’s saviour.  

It’s simply changing your retail offer and the way it’s presented, so it’s more relevant to the needs of customers as they change throughout the day.

So why aren’t more retailers embracing this? There are challenges, but for innovative retailers it can result in transformational business growth.

Here are two examples and the rules leading to success.

Coffee roasts retail

Coffee roasts retail

Out of home coffee is one of the most exciting retail sectors and has enjoyed years of continued and explosive growth.

Where only a few years ago it was enough to open a shabby chic venue with a fair-trade bean to cup brew, now with arguably good coffee available everywhere, to succeed, retailers need innovative ideas, new typologies and new technology to meet the needs of their increasingly diverse and sophisticated audience.

Here we glimpse at a few very different ways that the coffee retail industry is evolving.

London Design Festival round up

London Design Festival round up

London Design Festival 2018 saw an eclectic range of events spread across the capital.

Our top 4 design picks came from the London Design Fair in the Old Truman Brewery and are all about innovative in the use of material and production.

shopping and crashing cars

shopping and crashing cars

In his book “Blink”, Malcolm Gladwell described the physical effects of intense stress on individuals in scenarios like professional sports, traffic accidents, and being shot at.

At low levels of stress we undergo a helpful state of “arousal” where the heart rate increases and performance is enhanced. As stress levels raise further, over-arousal starts turning off information to the brain leading to “mind blindness”. Eventually the human body reacts by switching it’s resources to survival mode. This evokes autistic like tunnel vision and ultimately the body just shuts down functions as all energies are focused on the emergency at hand - staying alive....

 

Being a remarkable retailer

Being a remarkable retailer

2013 was once again a record year for UK Online Retail. Sales were 16.5% higher than the previous year and the highest increase for four years. Total UK retail sales rose by just 0.4%. With a continuing trend making high street retail more challenging what is the role of retail going to be and how do retailers become remarkable?

A race to the bottom

Retail beyond discounting and pointers from the past.

When I was about 6 my dad brought me an American comic back from his travels. I was immediately hooked by a persuasive Charles Atlas body building advert and decided to transform myself from weedy kid to become the world’s strongest man. That would fix everything.........